What does Gorgias do?

It provides an AI-powered helpdesk and customer conversation platform for ecommerce teams, with automation, omnichannel inboxing, and sales-oriented support tools.

Does Gorgias work with Shopify?

Yes. The homepage emphasizes native Shopify integration and built-in access to orders, customers, and product data.

Can Gorgias automate support?

Yes. It offers AI Agent and workflow automation features designed to resolve routine inquiries and route complex cases to humans.

Does Gorgias support multiple channels?

Yes. It supports channels such as email, chat, SMS, WhatsApp, Instagram, Facebook, and phone.

The site promotes pricing and free trial options, but the homepage does not show a simple fixed price table.

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Gorgias

Gorgias is an ecommerce helpdesk and AI agent platform that unifies support channels and helps brands drive sales from customer conversations.

Gorgias

Ecommerce AI helpdesk that turns support into sales

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What is Gorgias?

Gorgias is a conversational AI platform for ecommerce brands. It combines an AI agent, helpdesk, omnichannel inbox, and Shopify-native customer data to automate support and help drive revenue from service interactions.

How to use Gorgias?

1Connect your store and support channels
2Import customer, order, and conversation data
3Set up AI Agent rules, tone, and escalation paths
4Configure inbox workflows, macros, and team routing
5Add integrations and automations for common ecommerce tasks
6Track resolution speed, automation rate, and revenue attribution

Gorgias Key Features

AI Agent for pre-sale and post-sale support
Unified omnichannel inbox
Native Shopify data and order context
Automated ticket handling and escalation
Voice and SMS support
Revenue attribution and reporting
300+ integrations
Agent coaching and workflow tools

Gorgias Use Cases

Customer support automation
Pre-sale shopping assistance
Order status and returns handling
Product recommendations and education
Omnichannel inbox management
Support revenue attribution

Gorgias Pricing & Free Credits

Gorgias currently operates on a Free, Free Trial, Paid model.

Free trial

Start with a trial to explore the platform before choosing a paid plan.

Paid plans

Custom or tiered pricing

Pricing is offered through paid plans; the site highlights demo and pricing pages rather than fixed public rates.

Gorgias Pros & Cons

Pros

Built specifically for ecommerce and Shopify brands
Combines AI automation with a helpdesk in one platform
Strong omnichannel support across email, chat, SMS, social, and voice
Includes revenue attribution and commerce-focused workflows
Large integration ecosystem

Cons

Public pricing details are limited on the homepage
Best fit appears to be ecommerce, so it may be less suited to non-commerce teams
Advanced setup may be needed to fully tune automations and brand rules